Delivery and Returns

Orders that are in stock are dispatched within 3-7 workdays. Some items are made to order, this means that they will take a bit longer. Please refer to the product description for more information or please contact us at shop@winery-of-arts.com
URGENT ORDERS: 
If you need your order urgently, please get in touch with us personally to let us know the date you need your order by so that we can make sure ist ready in time. All pieces are handmade and can take 2 – 4 weeks to make.

EUROPEAN DELIVERY by UPS: 15 €
FREE delivery on orders over 250 €
Once shipped the item will be delivered within 7 working days
 
INTERNATIONAL DELIVERY by UPS: 20 €
FREE delivery on orders over 250 €
Once shipped the item will be delivered within 1-2 weeks

PLEASE NOTE:
All orders are fully insured and signature will be required upon delivery of your order. N.B we cannot direct the shipper to leave your parcel anywhere, you will nedd to sign for the parcel in person.
For orders outside of the EU the recipient may have to pay import duties or a formal customs entry fee either prior to or upon delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

LATE DELIVERIES: 
Delays can sometimes be caused by customs checks, which can take time to clear. 

RETURNS:
Winery of Arts Jewellery is made using the finest materials and craftmanship. However, if for any reason you are not happy with your jewellery, please get in touch and we will be happy to arrange an exchange or full refund. You must get in touch within 14 working days of recieving your jewellery to be entitled to a full refund or exchange. Items must also be unworn and in their original condition.

Earrings, due to hygiene reasons, cannot be returned.

Bespoke or specially adapted jewellery cannot be returned as it has been specifically designed for you only.

Ring / necklace sizes need to be speciefied when ordering but we can re-size at a later stage. A small fee will be charged.

Please contact us before you send any returns and please include a note or printed copy of your order so we can identify your order. Please email to shop@winery-of-arts.com.